Workplace and Innovation - Some Thoughts

     Fall is upon Vermont in its wondrous glory.  We transition from the outward focused time of summer to the more inward reflective moments we experience with the change of seasons.  Maybe this is why even in adulthood we're still wired to "back to school time".

A Fiery Maple Tree - Crimson Abundance 

     Maybe that's why I so much enjoyed a recent seminar on Innovation, Culture and Workplace issues given by Rich Benoit from Steelcase's Applied Research and Consulting group at Business Interiors, their local dealership in Northern Vermont.
     Rich started the conversation out by asking us about what innovation, an all too common buzzwords in business circles today meant to us.  A participant shared how they thought inventions are things we consumers don't buy while we willingly pay for innovations such as iPads, iPhones, Sony Walkman's from a generation or two ago, IBM personal computer and iMac's.  Similarly the Toyota Prius also comes to mind.  The phenomena of Google and Facebook were also touched on by our group.
     This ice-breaking question led Rich to share findings from Steelcase's research about different innovation types moving from the incremental betterment of an existing product to the reductive, then to the break through to expansive and self-evolving.  The earlier examples our group came up with were mostly in the breakthrough and expansive category.  These products and services all altered how we live, play and work.  In some way they acted as game changers deeply resonating with consumer culture and the marketplace.
     What then is the secret sauce for cultivating work cultures which innovate?  Everyone talks about innovation being critical to business success but how do leaders make it happen?  Surprisingly Rich said effective workplace design done well can help set the stage for work cultures to innovate.  
     First off, as Rich shared with us and as found in the illuminating white paper published by Steelcase last fall "How the Workplace Fosters Innovation", you must  understand the DNA and behavioral tendencies of your organization before proceeding to deeply into workplace design.  Essentially you must know how your work culture ticks and why it works your way rather than another.  This is critical when designing buildings and interior spaces filled with expensive workplace equipment and furniture.  Wishful thinking with miss matched design choices can short circuit best intentions for organizational change and innovation efforts.
     So how and where do you and your organization begin? It's simple.  Seek to understand what kind of innovative organization you are now and identify the culture of innovation you can realistically become over time.  By combining best practices in work process, workplace design and integration of work tools supporting work and the workplace you can build organizational muscle memory expanding capabilities in collaboration, team and individual effectiveness, and enhancing speed of ideas and products to market.

Inspiration in Sky Blue and Yellow

     Rich shared an interesting graphic which is also found in the white paper on page 5.  It shows the spectrum of Models of Innovation ranging from centralized do it from within efforts to off-site to more  decentralized examples relying on outside consultants to provide innovation to the most decentralized of them all, the network model.  Wikipedia is a great example of a service and product being built in a peer enabled user community located in the cloud.  In this model there is very little physical workspace as the service is dispersed across the internet in a virtual community.  
     These models of innovation also sync with the developmental age of the business or organization.  An early stage do it yourself garage innovator may naturally need to transition to differing models of innovation to stay successful as the company matures, takes on more employees, begins to grow into larger more independent workgroup and expanding its facitilies.  As you can imagine matching physical design to ever evolving businesses, their leadership models and work cultures can be very tricky.  I believe successful work cultures try new things, are willing to fail and "fail forward", believing in the quality of their ideas, people and their core business offer.
     Rich then showed a variety of tantilizing images aligning collaborative workspace with these different Innovation Models.  The physical design very clearly depicted the Innovation Model in design of informal, formal meeting spaces, how much openness there was versus closed broken up spaces, how furniture and tables were organized, surface heights, lighting design.  For me it was extremely gratifying to see the translation of the Models of Innovation spectrum into physical form.
     The presentation led me back to re-examining the white paper more closely as I'm working with a variety of work cultures now located on various parts of the Innovation Model Spectrum.  I want to be sure to guide them to workplace and workspace design aligning with where they are today and where they hope to be tomorrow and years to come.  This research I believe will help me help them.  Maybe it will help you too!
     Thanks Rich and the team at Business Interiors, an Office Environments of New England company for this learning opportunity.  The experience satisfied my back to school needs for learning and helped to build greater awareness how I can best help our customers in the coming months.  I say be sure to focus on understanding how they tick and why and then take this learning to work together to shape appropriate high performing work spaces helping their organizations to soar in years to come!




 

Choosing Office Task Chairs - Aeron by Herman Miller

     As part of what I do from time to time I try out office task chairs. I do so because I used to have an old-fashioned wooden office chair which while swiveled hurt my back while not being adjustable.  I have set off on a quest to try out various task chairs made by some of the more renowned manufacturer's in the country.  As an architect working in workspace design it's important to cultivate a real understanding of what's out there and how the chairs really work.  Good task chairs especially I believe are less about good looks and more about performance, helping us do our work more effectively.
     Ironically the chair I begin with is the iconic Herman Miller Aeron. Bill Stumph designed it.  Click on the link I provided and you can find a video of him telling the story of its design.  It's a compelling and timeless one for those seeking a look into the process of innovation, product development and market adoption.
     The local dealership, Creative Office Pavilion located in downtown Burlington lent me this seat to try out for a couple of weeks.  I've really enjoyed this chair and if you're someone who  spends a great deal of time multi-tasking in front of a computer, phones, desks, drafting tables (for me) this chair may be for you.
      It's innovative and very ergonomic, with a generationally trendsetting webbing called the Pellicle, which provides a firm yet giving, breathable back and seat to sit in. Overall the chair is fairly light weight and easy to adjust.  The yellow block you see in the back ground is the foot rest I use to accommodate my higher work surface and not dangle my legs which strains my back with nothing to rest upon.  I recommend tinkering with this with any seating you're looking at.
     I find the seat controls easy to use and understand to adjust the chair to my body type and liking.  The lumbar support you see transparently behind the seat back webbing between the two rotating arms really, really works for my back.  The wide proportions of upper part of the seatback work well with my broad back and "give" with me as I move side to side.   The armrests rounded shapes are easy on my forearms when doing heavy duty repetitive tasks such as typing.
     Environmentally the chair has Green guard certification, it's 94% recyclable and 66% of the chair's materials are derived from recycled sources.  It's a silver MBDC Cradle to Cradle certified chair. As the Aeron Environmental Summary states, "[The]...Aeron is composed of environmentally safe and healthy materials, is designed for material reuse in a closed-loop system, such as recycling or composting, and is assembled using 100% renewable energy."

For all of these reasons  I recommend this chair.

      Next month I'll write about another chair in my quest to cultivate a clearer, real world understanding of the best of the best of task seating out there.  If you have any Aeron stories or comments I welcome them. Have you had any challenges with the Aeron in your workplace or success stories to share?  Don't hesitate to let us know.
 

Voices of 9.11 - The Power of Story

Voices of 9.11 (excerpts) from Ruth Sergel on Vimeo.
I visited the New York Times Portraits of Grief, a Day of Reckoning - the 9/11 interactive area sharing stories from people affected by the events of 9/11.  Towards the end there were links to other sites with similar stories to tell.  These short vignettes speak to the universal power of story and of our shared humanity.

The stories chronologically march forward from dawn before the events took place through into the evening in a montage of story at different locations around the northeast.  Yes they are painful at first but somehow in their telling they create a state of gracefulness rather than grief per se.  At the end of the collage of excerpts of stories from that day those who collected them shared the reflection that no matter how apocalyptic the events seemed at the time a shared sentiment by those telling their stories was "life moves on".

Perhaps life moves on yes, but it is important to never forget.  I say channel the emotion which will no doubt well up in your throat towards positive ends. Find someone you love and tell them how much you appreciate them.  Do something kind for someone in need for no reason other than it's the right thing to do.

Together let's move forward recognizing we can't change the events of the past.  However we can channel the stormy emotions we feel toward positive ends rather than focusing on the negatives.  While much has changed due to the events of that day the strength and beauty of our shared humanity powers us forward.  That's all we have isn't it?

Thoughts on Design - It's People and Smiles, Not Stuff

Design is about bringing smiles to people's faces.  It's not about the stuff.  So often we lose ourselves in the details as architects, designers, planners.  Yes, the little things matter, a lot! But for me smiles power my work.

What do I mean?

I ran into someone today who I've been involved in a design project with.  He's a leader of a user group who've I've been working with together with my other team mates.  He was smiling today.  He said "I am really excited about where things are headed for my area. We've finally got things rolling in a good way."

This in turn made me smile.  As you might guess the team I'm working with has been working really hard to facilitate a positive design outcome.  After numerous meetings, seeming breakdowns in design and lots of re-design we'd finally arrived at an approved solution.  I shared this with some of my other collaborators afterward.  They smiled too!

Of course, this means we get to go to the next stage of detailed design and cost estimating.  And yes we'll be making changes.  Some will be hard to make.  We'll have to let go design elements we deem essential.  This doesn't always produce happy results but I do celebrate the positive steps along the way.

And, as I have come know, "sacred cows make the best hamburger".

As many of you may or may not know, designing places and spaces for people isn't super easy. In fact it's a pretty hard thing to do.  The design process is often a very circuitous path where clarity is absent, ambiguity reigns and logic doesn't always apply.

I live for the smiles we can create along this challenging path and at the end when what what we've done together is finally built and ready to be used.  I smile when people move in to their new spaces and start using them.  I smile when I see people collaborating in their new buildings and spaces in new and different ways at work than they've ever done before.

The places and spaces I create in collaboration with others are mere vehicles of our every day lives.  For me if what I help to shape brings smiles and laughter, productivity and focus to others I am grateful to be of assistance.

Like I said at the beginning, it's not about the stuff, the glamour, the glitz of powerful intriguing materials, ego, being "right", being the sole creator of the design...it's about helping people live, work and play more gracefully than before.

And, it's about the smiles we give and receive along the way.  In a way, that's what we really are left with anyway.  The smiles and the memories we make together and the work we do, the satisfaction it brings

So remember, when you get caught up in the details next time in the heat of design, don't forget to smile and be grateful for where you are, who you are working with and how far you've come together.

An Artful New Sign For Montpelier's Drawing Board

Note the picture frame and paint brush blade sign
at upper left, note 4th of July banners aren't
always there!

         About a month ago, our local artist materials and framing store, the Drawing Board in Montpelier, VT installed a new decorative sign supplementing the tasteful sign band already in place above the store.  The sign intrigued me with its artful whimsy and simple yet complex design.  

         Exterior store signage design can if done right serve to really extend the brand promise of the  business.  Done wrong it does nothing but drive people and business away on the street. Your store sign is the first thing many see about your business.  It's your symbolic front door.  It should be memorable and unique while tastefully designed and communicative.

       In the case of the Drawing Board, their new blade sign protrudes out of a corner brick pier in line with their sign band further enhancing the original signage in three dimensions. 

        Being a cultivator of good design, I took pictures and promised myself I'd ask the owners about it later and share what I found out.  So I sent them a few questions which Judy Brown, a co-owner of the store with her husband Ray Brown kindly answered.  

Blade sign depicting the essence of an art
supply & framing store

So here goes....

DC: Why did you add a new sign to the front of your store?  Who designed your sign?  What was the process you and the store went through. 

DB: Ray and I always liked the idea of a blade sign but it was not an option until Montpelier changed the rules fairly recently. My decision was based on a desire to draw attention to the store from the street, particularly to pull people from the center of town down Main Street. I also wanted to add an element of action and fun to the very classical, professional look of our logo and signage.

DC: Who fabricated the sign for you and installed it.

DB: We worked with Sparky Potter and his team at Wood & Wood in Waitsfield. They are incredibly talented and professional. It was a joint design effort. The design that they first came up with felt too conservative and so we came up with the angled frame and color idea.

Reviewing "Toward a Zero Energy Home"

A few months ago in late spring I read Toward a Zero Energy Home - A Complete Guide to Energy Self-Sufficiency at Home by David Johnston and Scott Gibson.  Or shall I say devoured it hungrily.  I read it on a cross-country flight in one sitting.

2010, The Taunton Press

The book begins by making a great case for the zero energy house by framing the view through the energy price bubble of 2008 and the need to shift behaviors moving forward.  Ironically in the spring of 2011 we were experiencing another price bubble seeded by political instability driven by the unprecedented democratic spring of Egypt, Syria, Libya and elsewhere.  Once again prices spiked ever higher over the course of late winter and spring.  Fairly quickly it seemed, world-wide strategic oil reserves were tapped to temper the price spikes and people's fears abated but high prices linger.  Today, the US Energy Information Agency says gas prices are up $0.91 from a year ago.

If you consult the EIA's interactive tables and build predictions out to 2035 you'll find an average yearly growth rate of 3.5% for residential fuel oil costs.  So in about ten years prices may rise 35% over today's already high rates.  With the unpredictability of the global geo-political climate and growing effects of global warming, growing population pressures and scarcity in fossil fuels, radically reducing energy consumption is urgent.  More predictable energy costs and growth in resource conservation is critical to creating a more sustainable future "softening the hard landing to come" as said by Bill McKibben in his recent book, Eaarth.

While residential delivered energy consumption has been going down historically in a gentle slope since 1990 the EIA forecasts four different scenarios showing reductions.  The reference light blue line models this continuing fall while the magenta (high tech usage) and green (best available technology) go even lower.

As energy costs continue to escalate residential users will naturally seek to conserve.  The space between the purple and green line is where Toward A Zero Energy Home plays an important role today in driving best practices  in zero energy home design into the marketplace towards consumer acceptance.

The book is organized into five chapters; The Building Envelope, Passive Solar Design, Renewable Energy, Heating-Cooling-Ventilation, Living a Zero Energy Life.  In each chapter they provide helpful overviews going over the basic components, design strategies and approaches with insightful case studies from around the country relating to the chapter focus.  The case studies provide wisdom from the field about how projects develop and mature between owners, architects, builders and energy consultants.

I recommend this book.  It tackles a very complex subject and breaks it down to basic elements where the complexity supports the big picture of why certain strategies are valuable varying by budget, climate, owner likes and dislikes, project delivery methods scalable for a variety of situations.  Whether seeking to do a custom design and build home, or hybridized process with some level of factory panelization and custom building, or finally, full out factory built and controlled modular home with quick onsite assembly the book has insights valuable for all.

The book also shows how fast moving high performance building science and knowledge truly is.  After this book came out, Alex Wilson's published a groundbreaking article in Environmental Building News on the Global Warming Potential of Foam Insulation.  Their research led to a wholesale re-evaluation of the viability of using closed expanding cell foam and related insulation materials in building envelopes because of the long-term costs of using fossil fuel as blowing agents.  Many of the case studies homes in the Toward a Zero Energy Home used closed cell insulation in some aspects of the building envelope.  The new research indicated the need to look more closely at using open cell insulation or other more benign alternatives such as cellulose insulation instead going forward.  Hindsight is 20/20 though and admittedly best practices will always be evolving to ever-higher standards.

Cycle of Creation - Framing the View

Today I burned an early painting done my freshman year in College under the tutelage of professor Frank Hewitt, a noted Vermont painter who inspired me during my years at UVM where I majored in Studio Art. It's cleansing to let go of old artwork, watching it burn in a fire seeing paint strokes disappear. 

Reflecting back while watching canvas curl I remembered a time of exploration of new ideas, new friends, of learning about color, form, shape coalescing about a point of view, a framework of thinking.  Whatever the media it always seemed then to be about how to frame a viewpoint while listening to the medium speak at the same time.  

Whether painting, drawing, sculpture or later in the last fifteen or twenty years, architecture and designing environments for many people, this framework and point of view has remained critical.  It's inspirational actually watching an old painting perish in the flames knowing in my heart a new one is soon to be born with a new story to tell.  

It speaks to the cycle of creativity we all experience in our lives where endings are always beginnings.  It's not easy to always see and understand but it's a fundamental part of our existence.

Concerned about social media and technology? Maybe a good idea.

What often is missing in diving into social media activities is 'actually thinking' about what we're doing and reflecting on what our values are and why we're using these services/ tools etc.  

How is doing what we do in this space helping out at home, at work and within our community, in the grandstands watching your kids play sports?  Are you better for it? Are you sure?  Really! Just because you can use it doesn't mean you should!  That's a great phrase to take to heart especially if you haven't actually thought about why you're using these tools.

William Buist at the Societal Web posted about this issue and raised some very interesting points. As he says social media  gives us new and heretofore unforseen ways to communicate with each other, and its problematic.  Just because we can "update our status" while at a meeting, or "text friends or have long drawn out phone calls" while at our sons and daughters ball games is this multi-tasking positive behavior? The technology allows us to do this but should we do this?  

I know this dates me, but my dad and mom (pre cell phone days) actually watched me and participated in my games, or helped out coaching.  Now I do the same and watch all kinds of parents, older sisters and brothers and younger work their "smart" devices at the game. Their bodies stand facing the play but they're  far away, disconnected from the visceral present.  If this is the "positive example" my generation of parents  is truly capable of I'm thinking this isn't so good.  

Recently I plucked one such parent off of his phone he'd been wearing by the side of his face for the past five games and asked him to be a third base coach for a few innings while I umped.  The guy was super animated and really involved with his kid for the first time I remember all season.  I learned this guy has so much too offer the kids, the team and our community.  But he sits back and uses his "smart phone".  I know its tranquilizing, almost narcotic in its influence.  I want an Ipad too!  But I'm going to wait until I get my head around this issue more clearly.

And now that we're so deep into this how do sensibly tame this addictive behavior?  Or does it (meaning social media) control us, especially if we don't take the time now and again to think about it critically?  Often, we're missing the fact we can have a face to face conversation, or a phone call rather than Tweeting about something to someone or Facebooking it.  Or doing another LinkedIn update.

Why not go to someone's house and have dinner and connect..?  Or taking a walk with someone and talking.  You can't easily do a Goto meeting session or AppleFace Time while walking can you?  It's hard to do two things at once?  But yet we try...it's exhausting to multi-task.

Part of this is temptation of the new and the cool.  It's the joyful exuberance of using our new tools, the smartphones, tablets du Jour, the apps and buying into the "lifestyle" choices being shown us in the advertising we see where ever the media source.  However, there's relatively few voices stating "let's think about this" and examine what we're doing collectively etc. leading to setting up a goals and values discussion and learning how to recognize what's missing in these new interactions.

What kinds communities are we really building, families, teams etc. when social media seems to an important aspect holding everything together?  Caring about this is important to our communal well-being.  What do you think?  How is social media impacting your life?  Think back five or ten years ago, how much time were you spending talking face to face to people versus today?  What would happen if your smart phone disappeared for two weeks? Or your iPAD?  Would it change your life for the better? Or the worse?

Remember, just because you can use the latest and greatest tech gadgets and software services doesn't mean you should.  Take a moment to think about it every once in a while.  Talk it over with  your family, your coworkers etc.  You'll find there will be lots to discuss.